To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
Is ESD part of the Town of Eastover?
No, ESD is a separate entity. ESD is a water/sewer provider only.
If the office is closed, who would I contact in an emergency?
You may call the office number (910-229-3716) which is transferred daily to Envirolink or you may call Envirolink directly (252-235-4900).
Can I keep my private well and have water service through ESD?
Yes, but the well cannot be connected to the residence. Well water can only be for outside use such as irrigation or landscape.
How could I have used this much water?
You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to help solve the problem.
What do I do if I am experiencing low pressure?
Check the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
What chemicals does our utility district add to the water?
Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.
My water tastes, looks, and smells funny. Is it safe to drink?
Eastover Sanitary District is required to maintain a minimum chlorine level of 0.5 mg/L (tested at the end of each line) by state law. Our disinfectant levels are tested daily to ensure safety.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office to verify payment.
Where does ESD's water come from?
We purchase the water from the City of Dunn.